Zero hidden costs, no per-minute toll markup, and complete ownership of your setup. Choose the plan that fits your call center scale.
Basic version for growing outbound and inbound teams.
Our most popular package for active BPO and customer support centers.
Extended full-scale version for high-capacity multi-campaign operations.
| Feature Capability | Startup (₹29,999) | Standard (₹59,999) | Premium (₹1,59,999) |
|---|---|---|---|
| Supported Seat Capacity | Up to 10 Seats | Up to 20 Seats | Up to 50+ Seats |
| Inbound & Outbound Calling | |||
| Predictive & Manual Modes | |||
| Answering Machine Detection (AMD) | (80%+ Accuracy) | (Advanced Acoustic) | |
| Dynamic Call Blending | |||
| Supervisor Whisper & Barge-in | Standard Monitor | Whisper Coaching | Multi-Supervisor Barge |
| CRM Screen Pop & API Webhooks | Basic CRM Pop | Two-Way Sync / Custom | |
| Server Architecture | Single Node | Performance Optimized Node | Multi-Server Cluster (HA) |
| Support SLA Response | Next Business Day | Priority 4-Hour Response | 15-Minute Emergency SLA |
Common questions regarding pricing, hardware, and ongoing operations.
No! You bring your own telecom provider (Tata, Airtel, Jio, or any international SIP trunk). You pay your carrier directly at standard wholesale rates with zero markup from ITECHii.
Yes, absolutely. Our system architecture is completely modular. You can easily upgrade seat capacity or add high-availability clustering by paying only the package difference.
Yes! We support both on-premise physical servers (HP, Dell, Supermicro) as well as cloud VPS deployments (AWS, DigitalOcean, Linode, or private bare-metal).
Our systems support any standard WebRTC web phone, or free desktop softphones like Zoiper, MicroSIP, or Eyebeam with USB noise-canceling headsets.
