Proactive, 24/7 dedicated engineering support for Asterisk, Vicidial, GoAutoDial, and telecom hardware servers to keep your contact center completely uninterrupted.
A dialer outage or jitter problem directly hurts your revenue. ITECHii provides comprehensive ongoing administration, emergency recovery, and kernel-level performance tuning for both on-premise physical servers and cloud VPS instances.
When calling lines drop or database deadlocks occur, our senior engineers respond immediately via secure remote tunnels.
Optimizing query caching, Asterisk thread pools, and audio transcoders to support 100+ concurrent channels per machine without voice lag.
Expert configuration of DAHDI drivers, echo cancellation modules, and PRI T1/E1 physical cards from Tata, Airtel, and BSNL.
Block VoIP toll fraud, brute-force scans, and unauthorized SIP attempts
Full-spectrum management covering telephony, database, audio quality, and hardware.
Automatic failover between multiple SIP carriers to ensure calls never fail if one provider experiences an outage.
Scheduled archiving of millions of log rows to keep vicidial_log and call_log tables lightning fast.
G.711u, G.711a, and G.729 codec tuning to maximize voice fidelity even on constrained internet links.
Secure off-site backups of dialer configuration, audio recordings, campaign lists, and SQL databases.
Split single-server setups into dedicated Telephony, Web, and Database nodes as your agent count grows.
Softphone setup (Zoiper, Eyebeam, MicroSIP), WebRTC testing, headset latency troubleshooting for your floor.
