Accelerate operations, eliminate architectural bottlenecks, and establish high-yield BPO/KPO centers with guidance from experienced senior telecom architects.
Whether you are launching a brand-new 20-seat call center floor or auditing an existing 200-seat BPO operation, ITECHii partners with your executive team to formulate practical, cost-effective action plans. We help you cut telecom expenditure while significantly boosting customer experience.
Auditing telecom bandwidth, agent workflows, dialer utilization, supervisor coaching, and customer journey touchpoints.
Seamlessly bridging Asterisk and Vicidial with Salesforce, Zoho CRM, HubSpot, LeadSquared, or proprietary internal databases.
Structuring your infrastructure to comply with DoT, TRAI, and FTC guidelines, including DND registry scrubbing and encryption.
Work directly with principal engineers, not salespeople
A holistic evaluation tailored to maximize revenue per agent hour.
Calculating ISP bandwidth, QoS packet prioritization, backup power, and hardware server specifications.
Agent shift scheduling, peak hour staffing models, and break management to minimize queue abandonment.
Formulating call scoring scorecards, supervisor coaching scripts, and automated call recording audits.
Selecting the most cost-effective SIP carriers, PRI lines, and toll-free number providers with zero markup.
Objective financial analysis of AWS/VPS cloud hosting versus dedicated in-office server hardware.
Configuring real-time wallboard displays showing active calls, wait times, sales conversions, and drop rates.
