Empower your agents with high-performance automated dialing, 99.99% uptime cloud & on-premise PBX infrastructure, and turnkey BPO/KPO IT engineering from Bangalore's trusted telecom experts.
From turnkey BPO infrastructure setup to advanced predictive dialing engines and round-the-clock server maintenance, we build telecommunication stacks that scale with your growth.
Smart ACD logic, multi-tier IVR menus, skill-based routing, real-time whispering, and screen-pop CRM integration.
Dial hundreds of leads with proprietary OptPace™ pacing algorithm, 80%+ AMD detection, and automated timezone adjustments.
Comprehensive remote and on-premise maintenance for Asterisk, Vicidial, GoAutoDial, Sangoma, and Digium PRI cards.
Strategic consulting to set up BPO/KPO centers from scratch. Network security, bandwidth sizing, CRM, and QA frameworks.
Trusted by 500+ Indian & International Call Centers
ITECHii was founded in Bangalore with a mission to deliver enterprise-grade telecom distribution and contact center infrastructure without exorbitant licensing fees.
Monitor campaigns, agent states, queue wait times, and talk ratios in real-time from any web browser without needing technical staff.
Filter out busy signals, voicemails, and disconnected numbers automatically so your agents only speak with live qualified prospects.
Dynamically transition agents between outbound campaigns and incoming customer service calls based on live inbound call surges.
No hidden fees, no per-minute markup on your own trunks, and complete ownership of your setup.
Ideal for emerging telemarketing teams and small outbound desks.
The sweet spot for growing BPO, KPO, and customer service centers.
High capacity architecture with database clustering and high availability.
Need hardware procurement, telecom PRI lines, or custom seat scaling beyond 50 agents? Talk to our lead telecom architect →
Discover how enterprises rely on our dialer architecture and fast support response to keep millions of customer calls flowing.
"ITECHii is the ultimate one-stop solution for IP PBX and dialer engineering. Their Bangalore team deployed our 40-seat setup in record time with zero hitches."
"Very reliable telecom partner. Whatever complex requirement we had for our telecom trunks and dialers, ITECHii delivered prompt solutions and rock-solid uptime."
"Their innovative solutions make every call add genuine value to our operations. The OptPace dialer algorithm substantially boosted our agent connect rates."
