Empowering call centers, BPOs, and growing enterprises with cutting-edge Unified Communications, high-speed predictive dialing, and reliable telecom infrastructure.
Headquartered in Bangalore, the IT capital of India, ITECHii was established with a singular vision: to liberate businesses from proprietary, overpriced call center software and deliver world-class, open-architecture telecom distribution across the globe.
With deep engineering expertise in Asterisk kernel tuning, Vicidial enterprise setups, Sangoma/Digium PRI hardware, and WebRTC cloud communications, our team transforms how organizations connect with their customers. We have successfully deployed turnkey contact centers ranging from 5-seat boutique teams to 500+ seat enterprise BPO centers across domestic and international operations.
Serving clients across India, US, UK, and APAC
The foundation that drives our engineering and customer commitment every day.
To provide businesses of all sizes with robust, cost-effective, and scalable call center solutions that eliminate dropped calls, maximize agent talk-time, and drive sustainable revenue.
To be the most reliable and trusted Unified Communications provider in Asia, celebrated for technical excellence, zero-downtime PBX clusters, and transparent, vendor-neutral pricing.
Engineering integrity, rapid SLA response, total ownership without vendor lock-in, and relentless passion for client success on every single call.
From initial discovery to live agent calling within 48 to 72 hours.
We assess your call volumes, existing trunks, network bandwidth, agent count, and CRM requirements.
We configure Asterisk/Vicidial servers, tune AMD algorithms, set up IVRs, and configure SIP trunk failovers.
Rigorous load testing, audio codec benchmark, agent dashboard orientation, and supervisor training.
Continuous server health monitoring, regular DB maintenance, and 15-minute emergency engineer coverage.
