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Inbound /Outbound Call Center Setup

Outbound Call Center Customers wish to be kept well informed, and are always more retainable through proactive communication. Keeping the customer informed helps manage expectations and preserve customer satisfaction. But they want the information they receive to be timely and relevant to their interests. We offer end to end Call Center /BPO / Banking /Collection Solutions with Strong domain expertise and extensive technology skills. Our flexible offerings help our customers to increase their profits and in reducing their operational costs. Our Outbound Contact Center solution contains all features as below:

  • Easy Outbound campaign management
  • Phone conversation recording and call monitoring
  • Auto pacing call volume based on current drop rate, agent availability, and campaign statistics
  • Provides whisper coaching feature allowing live-call coaching that is inaudible to customers.
  • Real-time campaign, agent, and performance reports
  • Compliance for FTC's limitations and requirements on Dropped-Call rate
  • Set line usage based on campaign and call parameters
  • Set ACD based on campaign and call parameters
  • Automatically direct line usage for maximum control
  • Create and manage automatic call distribution (ACD) plans
  • Match messages, campaigns and agents for maximum impact

Inbound Call Center

ITECHii provides companies a unique opportunity to optimize productivity along with providing an exceptional customer service. With an intelligent system in place which puts together the most appropriate agents to a customer, it is quickly adaptive to its customers and their specific needs.We help you deliver professional, high quality customer service and caller experiences with state-of-the-art IVR phone menu systems, auto attendants, ACD and skills based routing, automatic CRM record popup, agent management tools, and much more.

Call blending

Seamlessly blend your inbound calls with outbound campaigns – in a flexible way that supports peaks. ITECHii does not restrict the number of inbound lines and lets you configure an overflow-team, which will help with inbound calls during peak times. Inbound Contact Center solution contains all features of Call Center Manager, Voicent CRM, IVR Studio, and Agent Dashboard

  • Works on any Windows desktop or laptop
  • Phone conversation recording and call monitoring
  • Auto pacing call volume based on current drop rate, agent availability, and campaign statistics
  • Provides whisper coaching feature allowing live-call coaching that is inaudible to customers.
  • Real-time campaign, agent, and performance reports
  • Compliance for FTC's limitations and requirements on Dropped-Call rate
  • Set line usage based on campaign and call parameters
  • Set ACD based on campaign and call parameters
  • Automatically direct line usage for maximum control
  • Create and manage automatic call distribution (ACD) plans
  • Match messages, campaigns and agents for maximum impact
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We are a IT company, who works with passion and love. We provide the best services you need.